
Imagine if someone asked you to hire a moving company you’d never heard of before. Or, eat at a restaurant with a name unknown to you. Would you say yes if you couldn’t check reviews, ask any follow-up questions, or do any kind of research? For most people, the answer is probably no.
This response isn’t necessarily because the business is bad – there’s just not enough information to build trust or confidence. And when we’re faced with any level of uncertainty, many of us will often avoid the cause of that as much as possible. We choose the restaurant whose parking lot is full every time we drive past it, or the moving company whose trucks are always parked in someone’s driveway.
In today’s world, where information is available in seconds and consumers have countless options at their fingertips, unfamiliarity creates hesitation. Before prices are compared, quotes are requested, or reviews are read, it’s essential that your audience and the public know your business exists.
Awareness Happens Before Action
Brand Awareness isn’t about convincing consumers to make a purchase in the moment. Most often, consumers aren’t ready to make any form of commitment to a business they’ve just been introduced to. However, once that initial introduction has been made, a business can begin building a foundation of trust that will likely lead to a purchase.
While the end goal of the process is for a purchase to be made, consumers must be made aware of the brand and what to associate with it. These points of exposure, often referred to as “touchpoints,” could consist of social media posts, billboards, radio ads – basically anything that publicizes that company, its brand, and what they sell in some capacity. Without these touchpoints, consumers would have little exposure to most products and services and would limit their purchases to only what they’re familiar with. In short, these touchpoints are essential to build trust – whether directly or indirectly – and influence the growth of a business.
Measuring Awareness
There is much argument about which medium provides the most effective form of awareness – however, it is considerably difficult to accurately measure the effectiveness of most formats. While social media ads can provide analytics and insights, how many consumers that were listed as impressions absorbed the post, and didn’t simply scroll past it? Or, how many people listened to the radio ad, instead of muting the volume or changing stations? And that’s without considering the number of consumers utilizing streaming services instead of radio – which arguably has a similar problem, with consumers paying for ad-free streaming on those platforms.
While there is a perception that billboards don’t offer quantifiable analytics, that isn’t necessarily the case. Each billboard location has an estimated impression count based on a formula that incorporates traffic data provided by the Department of Transportation and a defined period of time, typically one week. A knowledgeable billboard representative should be able to provide the daily traffic count for a particular location, as well as its estimated weekly impression count, giving advertisers a clearer picture of the potential audience their billboard can reach.
Billboards Support Brand Awareness
With consumers desiring more to interact with technology less, billboards provide a great opportunity for advertisers to continue to reach their audiences. In fact, the tangibility they provide greatly increases consumer trust, consumer recognition and consumer engagement. In an age where scammers are running rampant online, viewers appreciate that the ads and images seen on a billboard are more likely to be from a real business than any ad online. Moreover, research from the Out of Home Advertising Association of America suggests that billboards have become the “human medium” through offering a shared, in-person experience to the audiences that are exposed to an ad on a billboard structure. This prioritization of the viewer over the algorithm continues to expand billboard advertising’s popularity among consumers.
Believing in Brand Awareness
It’s understandable why so many businesses have hesitation in utilizing brand awareness as a strategy for their marketing. Businesses, like consumers, have hesitation towards what they consider “the unknown.” Without being able to consistently and acutely track a campaign, it can be harder to quantify your results and determine whether the tactic is working.
Rather than the challenge being to find an advertising medium that can accurately pinpoint consumer intent, it’s accepting that consumers don’t make purchasing decisions in a straight line. It would be considered uncommon for someone to see a business for the first time and immediately become a paying customer. Instead, decisions are formed over the course of days, weeks, or even months via repeated exposure to that business. A person may drive past the same billboard every morning on their commute, notice a company’s logo in their social media feed later that week, hear someone mention that business in conversation, and only then decide to visit its website when the need finally arises.
After a purchase has been made, it’s often impossible to identify which singular touchpoint or advertising medium ultimately made the difference. However, focusing too heavily on finding that one defining moment overlooks how consumers make decisions. Every interaction, whether a billboard, social post, or verbal recommendation plays a key role in building familiarity, confidence, and trust over time.
Brand awareness isn’t about producing an immediate sale or providing a traceable path to conversion. It’s about ensuring that when the need eventually arises, your business is already familiar and trusted by the consumer. The businesses that consistently invest in brand awareness aren’t placing blind faith in an unmeasurable strategy; they’re investing in a form of marketing that will result in recognition that benefits their business long-term.
Ready To Advertise?










